Privacy Policy - jointpenna

This Privacy Policy explains how jointpenna collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact details when you submit an enquiry form
Email address for communication purposes
Service preferences and requirements you share with us
Any additional information you choose to provide in messages

We also automatically collect certain technical information when you visit our website:

IP address and browser type
Pages visited and time spent on our website
Referring website addresses
Device information and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To communicate with you about your consultation or service
To improve our website and service offerings
To analyse website traffic and usage patterns
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you submit an enquiry form, you consent to us processing your data
Contract: When necessary to fulfil our contractual obligations to you
Legitimate interests: To improve our services and website functionality
Legal obligation: When required to comply with applicable laws

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service providers who assist us in operating our website and conducting our business
When required by law or to protect our rights
In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, enquiry data is retained for a period of two years unless you request earlier deletion.

Your Rights

Under data protection legislation, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

jointpenna
47 Innovation Lane
London, EC2A 4PQ
United Kingdom
Email: [email protected]