GDPR Compliance

jointpenna is committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights and how we fulfil our obligations under data protection law.

Data Controller

jointpenna is the data controller responsible for your personal data collected through this website. Our contact details are:

jointpenna
47 Innovation Lane
London, EC2A 4PQ
United Kingdom
Email: [email protected]

Your Rights Under GDPR

Under data protection legislation, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will provide this information within one month of receiving your request.

Right to Rectification

You have the right to request that we correct any personal data that is inaccurate or incomplete. We will respond to such requests within one month.

Right to Erasure

Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent (where consent was the legal basis)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You can request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when processing is unlawful but you do not want the data erased.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or similarly significantly affects you. We do not currently use automated decision-making processes.

How We Protect Your Data

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Staff training on data protection requirements
• Secure data storage and transmission protocols

Data Processing Activities

We process personal data for the following purposes:

• Responding to enquiries and providing consultation services
• Communicating with you about our services
• Website analytics and improvement
• Compliance with legal obligations

Legal Basis for Processing

We only process your personal data when we have a valid legal basis:

• Consent: Where you have given clear consent for us to process your personal data
• Contract: Where processing is necessary for a contract we have with you
• Legitimate Interest: Where processing is necessary for our legitimate interests and does not override your rights
• Legal Obligation: Where we need to comply with a legal requirement

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention periods are:

• Enquiry data: 2 years from last contact
• Service records: 6 years (for legal and accounting purposes)
• Website analytics: 26 months

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If any transfer becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within one month, though this may be extended by two months for complex requests.

Complaints

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Page

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated date.